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Go to Macintosh HD > Library > Application Support > Origin > DownloadCache.Click on Go in the Finder menu at the top of your screen.Close the Origin client and any other non-essential applications.Right-click on Trash and select Empty Trash.Drag Origin to the Trash, or right-click and select “Move to Trash.”.If you’re still not able to install your game, contact us for more troubleshooting. In C:\Program Files (x86)\Origin Games, copy the content of the old folder for the game into the new folder for the game.Go to C:\Program Files (x86)\Origin Games and move the folder for the game to a different place.Open the Origin client and try installing again (click Install on the game you want).In the User Access Control window, click and hold the slide bar -slide it to the lowest setting available.Click the Windows button and type "UAC" in the search field.Try lowering the User Access Control settings: This runs the Origin client as an administrator account, and should let the game install. Right-click the Origin client icon on your desktop (or in the Origin directory if not on your desktop) and click Run As Administrator.Reinstall Origin, then try installing your game again.Click on Uninstall a program under Programs.Open the Control Panel (find it by searching “Control Panel” in the Start menu).If your hard drive has FAT32 formatting, talk with your PC manufacturer for the best way to fix the issue. If you have another hard drive, check to see if it is formatted differently. It will give you the partition size, plus the format-for example (C:) XXGBNTFS or FAT32.

Click the Start button on the Windows Taskbar.

To find out how your drives are formatted, use these steps: Some hard drives have FAT32 formatting, which can have issues with files larger than 4 GB. If you’re on PC and you start having trouble when your download reaches 4 GB, you may have a problem with your hard drive formatting. Problems when the download gets stuck at 4 GB Still having issues when downloading or installing? Keep reading on. We've done this to prevent potential corruption of data when you download, so downloading should be much more reliable. That means that instead of having to manually turn it on to troubleshoot, all of your games will automatically download in safe mode. Safe mode downloading is now a permanent feature in Origin.

Try these troubleshooting steps to get your Origin games up and running so you can get back to play.

Sometimes downloads and installations get stopped or stuck, or your installed games won’t load.